Online Shoe Store | Meet Vein | Our Guarantees | Physical Stores | Social Insider | Support
Your satisfaction and online shopping safety is 100% guaranteed.
If you are not 100% satisfied, you can return it for a full refund or exchange within 60 days of purchase.
(Returns must be unworn and in the state you received them and in the original box.)
Hint: Always try on shoes while on carpeted flooring. Hard flooring may scuff your soles and exclude returns guarantees.
Click any of the guarantees below to read a detailed description:
Your shoes will be the correct size
You will receive the correct shoes
Your shoes have a manufacturer warranty
You can return them if you don’t like them
Your online purchase transaction is totally secure
Shipping is FREE (Australia only) and traceable
World Wide shipping (AU$20.00) and traceable
Return shipping is FREE
You can talk to us by email or phone
You can visit our physical store in Brisbane
Your online purchase transaction is totally secure:
     
You can purchase on VeinWear.com using a Visa/MasterCard Credit Card, PayPal or by making a direct bank deposit. All methods are totally safe and secure. Read on to find out why.
 
Pay by VISA/MasterCard Credit Card
Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Your payment transaction is directly and exclusively with the Westpac Bank (one of Australia’s “Big 4” banks). At Vein Wear, even we can’t see your credit card details.

All credit card transactions on VeinWear.com have an additional security system. Depending on whether you have a Visa or MasterCard, it’s called “Verified by VISA” or “MasterCard SecureCode”. It acts like an online PIN for your credit card.

Verified by Visa/MasterCard SecureCode is quick and easy to use. You don't need a new card or any special software. Once you've registered for the service, your personalised Verified by Visa/ MasterCard SecureCode window will appear when you make a purchase from a participating Verified by Visa/ MasterCard SecureCode online retailer like VeinWear.com. You just need to check that your Personal Assurance Message appears correctly, then simply enter your Password (both of which you will have set up at time of registration). Once your Password is verified by your bank to validate your identity, you can proceed with your purchase with added confidence - easy!

(All major banks participate. To check if your bank participates, go to your bank’s website and search for “verified by visa”.)

If you have not already set up your Verified by VISA or MasterCard SecureCode password/PIN, don’t worry, you can set one up as part of the checkout process. You'll be asked to create a:
» New online password - to use at participating online retailers to confirm your identity when shopping online.
» Personal Assurance Message - This isn't another password that you need to remember; it's a short phrase or quote that will appear during the online checkout process at participating retailers e.g. "My Dad was born in Paris".
When you see your Personal Assurance Message, you can be sure you are shopping with a participating MasterCard SecureCode or Verified by Visa retailer and then enter your online password with confidence.
» Security question and answer - used to reset your online password if you forget it.
Alternatively you can set it up directly with your bank now:
» Commonwealth Bank of Australia (CBA) calls is Secure Internet Shopping (SIS) and you can set it up within your NetBank facility under the “Security” tab. Find out more information here (http://www.commbank.com.au/personal/credit-cards/Security.aspx)
» Westpac calls it Added Online Security. They recommend that you set it up as part of the checkout process when you make a purchase with us. Find out more information here (http://www.westpac.com.au/internet/publish.nsf/Content/WISE+Westpac+Added+Online+Security?
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» National Australia Bank (NAB) calls it Secure Online Shopping. You can register and find out more information here (http://www.nab.com.au/wps/wcm/connect/nab/nab/home/Personal_Finance/4/6/?ncID=ZBA)
» ANZ recommend that you set it up as part of the checkout process when you make a purchase with us. Find out more information here (http://www.anz.com/aus/personal/credit-cards/security/default.asp)
» St George Bank calls it Secure Online Shopping. You need to first register for their Internet Banking service. Find out more information here
(http://www.stgeorge.com.au/accounts/ways-you-can-bank/your-security/verified-by-visa.asp)
» Suncorp recommend that you set it up as part of the checkout process when you make a purchase with us.
 
Pay by PayPal
If you prefer the convenience and security of paying online with PayPal, you can on VeinWear.com. With PayPal you are 100% protected against unauthorised payments sent from your account.

If you don’t know about PayPal, you can find out more and register at PayPal.com. PayPal allows anyone with an email address to send and receive payments online. You can fund your PayPal purchases with your debit card, credit card or bank account.

They use the world’s most advanced proprietary fraud prevention systems. PayPal is owned by eBay.
 
Pay by Direct Bank Deposit
If you don’t want to use a credit card or PayPal, you can always just transfer or deposit the money into our bank account. The old fashioned way;)

The account details will be provided at the end of the checkout process.
 
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