Online Shoe Store | Meet Vein | Our Guarantees | Physical Stores | Social Insider | Support
Your satisfaction and online shopping safety is 100% guaranteed.
If you are not 100% satisfied, you can return it for a full refund or exchange within 60 days of purchase.
(Returns must be unworn and in the state you received them and in the original box.)
Hint: Always try on shoes while on carpeted flooring. Hard flooring may scuff your soles and exclude returns guarantees.
Click any of the guarantees below to read a detailed description:
Your shoes will be the correct size
You will receive the correct shoes
Your shoes have a manufacturer warranty
You can return them if you don’t like them
Your online purchase transaction is totally secure
Shipping is FREE (Australia only) and traceable
World Wide shipping (AU$20.00) and traceable
Return shipping is FREE
You can talk to us by email or phone
You can visit our physical store in Brisbane
Australia Fashion Guarantee (Australia Only)
If for any reason you just don’t like the shoes, or they don’t look the same as they did on the website, send them back to us for FREE using our Reply Paid address. We will issue you a refund or credit (your choice).

Please contact us by email before returning shoes.

Return a pair from Australia now here.
 
International Fashion Guarantee (Worldwide – excluding Australia)
If for any reason you just don’t like the shoes, or they don’t look the same as they did on the website, send them back to us and we will refund you up to AU$40.00 to cover the cost of the return postage. We will issue you a refund or credit (your choice).

Please contact us by email before returning shoes.

Return a pair internationally to Australia now here.
 
Online Shoe Store | Meet Vein | Our Guarantees | Physical Stores | Social Insider | Support
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