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Start Customising | Online Shoe Store | Meet Vein | Our Guarantees | Physical Stores | Social Insider | Support
Quality, sizing and your online shopping safety are 100% guaranteed.
Creating a set of online shopping guarantees that are fair, achievable and sustainable has been our highest priority
If you have any feedback or questions about our gurantees to you, please contact us via the support page
Hint: Always try on shoes while on carpeted flooring. Hard flooring may scuff your soles and exclude returns guarantees.
Click any of the guarantees below to read a detailed description:
Your shoes will be the correct size
You will receive the correct shoes
Your shoes have a manufacturer warranty
You can return them if you don’t like them
Your online purchase transaction is totally secure
Shipping is FREE (Australia only) and traceable
World Wide shipping (AU$20.00) and traceable
Return shipping is FREE
You can talk to us by email or phone
You can visit our physical store in Brisbane
Your shoes have a manufacturer warranty

If, in the unlikely event, within 60 days the stitching has come apart, or the sole has separated from the shoe, or the heel has broken or come away from the sole, return them to us and our craftsmen will repair (if possible) or replace the shoes.

Shipping costs to return the original pair are yours, but if you include the receipt we will give you a credit (non-refundable) of up to $40 off your next purchase. We will cover the shipping costs of the repaired pair out to you.

Alternatively, you can have your local shoe repairer fix the issue. Send us the receipt and photos of the damaged shoe. We will give you a credit (non-refundable) for the cost of the repairs.

Please contact us by email before returning shoes.

Return a pair now here.
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