Vein Wear

Australia Correct Size Guarantee (Australia Only)

If you use our sizing guide lines but find that you have received the incorrect size, send them back to us unworn within 60 days of purchase for FREE using our Reply Paid address. We will send you the correct size (stock availability permitting) at no extra charge. So you are guaranteed to get the right size at no extra cost.

Please send back using the same Australia Post “Tough Bag” that you receive the shoes in. The Correct Size Guarantee can be transferred to another style if the correct size is unavailable, or a refund issued.
Please contact us by email before returning shoes.

The Correct Size Guarantee can only be used once, therefore for subsequent exchanges postage will need to be paid by you in both directions.

Return a pair from Australia now here.

International AU$40.00 Correct Size Guarantee (Worldwide – excluding Australia)

If you use our sizing guide lines but find that you have received the incorrect size, send them back to us unworn within 60 days of purchase. We will refund you up to AU$40.00 to cover the cost of the return postage. We will send you the correct size (stock availability permitting) at no extra charge. So you are guaranteed to get the right size at no (or nearly no) extra cost.

Please send back using the same packaging that you receive the shoes in. The Correct Size Guarantee can be transferred to another style if the correct size is unavailable, or a refund issued.

Please contact us by email before returning shoes.

The Correct Size Guarantee can only be used once, therefore for subsequent exchanges postage will need to be paid by you in both directions.

Return a pair internationally to Australia now here.

Australia Supply Fault Guarantee (Australia only)

If the shoes you receive are not the same as you ordered, or not the right size, send them back to us unworn within 60 days of purchase for FREE using our Reply Paid address. We will send you the correct size (stock availability permitting) at no extra charge. So you are guaranteed to get the right size at no extra cost.

Please send back using the same Australia Post “Tough Bag” that you receive the shoes in. The Supply Fault Guarantee can be transferred to another style if the correct style is unavailable, or a refund issued.

Please contact us by email before returning shoes.

Return a pair from Australia now here.

International AU$40.00 Supply Fault Guarantee (Worldwide – excluding Australia)

If the shoes you receive are not the same as you ordered, or not the right size, send them back to us unworn within 60 days of purchase. We will refund you up to AU$40.00 to cover the cost of the return postage. We will send you the correct style (stock availability permitting) at no extra charge. So you are guaranteed to get the right style at no (or nearly no) extra cost.

Please send back using the same packaging that you receive the shoes in. The Supply Fault Guarantee can be transferred to another style if the correct style is unavailable, or a refund issued.

Please contact us by email before returning shoes.

Return a pair internationally to Australia now here.

Australia Vein Wear Manufacturer Warranty (Australia Only)

If there is more than 10% difference in colour between each shoe in a pair, or within 60 days the stitching has come apart, or the sole has separated from the shoe, or the heel has broken or come away from the sole, return them to us for FREE and our craftsmen will repair (if possible) or replace the shoes.

Send them back to us for FREE using our Reply Paid address. We will send them back to you at no extra charge.

Please contact us by email before returning shoes.

Return a pair from Australia now here.

International Vein Wear Manufacturer Warranty (Worldwide – excluding Australia)

If there is more than 10% difference in colour between each shoe in a pair, or within 60 days the stitching has come apart, or the sole has separated from the shoe, or the heel has broken or come away from the sole, return them to us and our craftsmen will repair (if possible) or replace the shoes.

Send them back to us and we will refund you up to AU$40.00 to cover the cost of the return postage. We will send them back to you at no extra charge.

Please contact us by email before returning shoes.

Return a pair internationally to Australia now here.

Australia Fashion Guarantee (Australia Only)

If for any reason you just don’t like the shoes, or they don’t look the same as they did on the website, send them back to us for FREE using our Reply Paid address. We will issue you a refund or credit (your choice).

Please contact us by email before returning shoes.

Return a pair from Australia now here.

International Fashion Guarantee (Worldwide – excluding Australia)

If for any reason you just don’t like the shoes, or they don’t look the same as they did on the website, send them back to us and we will refund you up to AU$40.00 to cover the cost of the return postage. We will issue you a refund or credit (your choice).

Please contact us by email before returning shoes.

Return a pair internationally to Australia now here.

You can purchase on VeinWear.com using a Visa/MasterCard Credit Card, PayPal or by making a direct bank deposit. All methods are totally safe and secure. Read on to find out why.

Pay by VISA/MasterCard Credit Card

Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Your payment transaction is directly and exclusively with the Westpac Bank (one of Australia’s “Big 4” banks). At Vein Wear, even we can’t see your credit card details.

All credit card transactions on VeinWear.com have an additional security system. Depending on whether you have a Visa or MasterCard, it’s called “Verified by VISA” or “MasterCard SecureCode”. It acts like an online PIN for your credit card.

Verified by Visa/MasterCard SecureCode is quick and easy to use. You don't need a new card or any special software. Once you've registered for the service, your personalised Verified by Visa/ MasterCard SecureCode window will appear when you make a purchase from a participating Verified by Visa/ MasterCard SecureCode online retailer like VeinWear.com. You just need to check that your Personal Assurance Message appears correctly, then simply enter your Password (both of which you will have set up at time of registration). Once your Password is verified by your bank to validate your identity, you can proceed with your purchase with added confidence - easy!

(All major banks participate. To check if your bank participates, go to your bank’s website and search for “verified by visa”.)

If you have not already set up your Verified by VISA or MasterCard SecureCode password/PIN, don’t worry, you can set one up as part of the checkout process. You'll be asked to create a:

»	New online password - to use at participating online retailers to confirm your identity when shopping online.
»	Personal Assurance Message - This isn't another password that you need to remember; it's a short phrase or quote that will appear during the online checkout process at participating retailers e.g. "My Dad was born in Paris". When you see your Personal Assurance Message, you can be sure you are shopping with a participating MasterCard SecureCode or Verified by Visa retailer and then enter your online password with confidence.
»	Security question and answer - used to reset your online password if you forget it.

Alternatively you can set it up directly with your bank now:

»	Commonwealth Bank of Australia (CBA) calls is Secure Internet Shopping (SIS) and you can set it up within your NetBank facility under the “Security” tab. Find out more information here (http://www.commbank.com.au/personal/credit-cards/Security.aspx)
»	Westpac calls it Added Online Security. They recommend that you set it up as part of the checkout process when you make a purchase with us. Find out more information here (http://www.westpac.com.au/internet/publish.nsf/Content/WISE+Westpac+Added+Online+Security? OpenDocument&medium=Westpac&name=Shopsecurely&source=PBHome-text-heading)
»	National Australia Bank (NAB) calls it Secure Online Shopping. You can register and find out more information here (http://www.nab.com.au/wps/wcm/connect/nab/nab/home/Personal_Finance/4/6/?ncID=ZBA)
»	ANZ recommend that you set it up as part of the checkout process when you make a purchase with us. Find out more information here (http://www.anz.com/aus/personal/credit-cards/security/default.asp)
»	St George Bank calls it Secure Online Shopping. You need to first register for their Internet Banking service. Find out more information here (http://www.stgeorge.com.au/accounts/ways-you-can-bank/your-security/verified-by-visa.asp)
»	Suncorp recommend that you set it up as part of the checkout process when you make a purchase with us.

Pay by PayPal

If you prefer the convenience and security of paying online with PayPal, you can on VeinWear.com. With PayPal you are 100% protected against unauthorised payments sent from your account.

If you don’t know about PayPal, you can find out more and register at PayPal.com. PayPal allows anyone with an email address to send and receive payments online. You can fund your PayPal purchases with your debit card, credit card or bank account.

They use the world’s most advanced proprietary fraud prevention systems. PayPal is owned by eBay.

Pay by Direct Bank Deposit

If you don’t want to use a credit card or PayPal, you can always just transfer or deposit the money into our bank account. The old fashioned way;)

The account details will be provided at the end of the checkout process.

Yes, if you are having your shoes delivered to an address in Australia, shipping is absolutely free. We post using Australia Post eParcel. You can track your parcel at:

www.eparcel.com.au

Yes, if you are having your shoes delivered to an address anywhere in the world, international airmail is only AU$20.00. So cheap! You can track your parcel at:

http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

If you are sending shoes back to us for any reason, it’s free (or close to free). From within Australia you will use our Reply Paid address. It costs you nothing.

If you are sending shoes back from overseas (outside Australia) we will refund you up to AU$40.00 to cover the cost of the return postage. So it will cost you nothing, or nearly nothing.

While we can’t promise that we are particularly attractive of funny, we are real and friendly people. And we are here to help you.

If your enquiry is not urgent, please email us on vein@veinwear.com. If you need to talk to someone, give us a call at the office on +61 7 3357 4558. (Our time zone is GMT+10:00 Brisbane, Australia).

Vein Store - Brisbane Arcade

Address:	Shop 25 Brisbane Arcade 117 Adelaide Street Front Brisbane CBD QLD 4000
Phone:	0434 059 416

Open Times

Monday:	10am - 6pm
Tuesday:	10am - 6pm
Wednesday:	10am - 6pm
Thursday:	10am - 6pm
Friday:	10am - 9pm
Saturday:	10am - 5pm
Sunday:	10am - 4pm

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Vein Store - TCB

Address:	Shop 25b TCB Centre, 20 - 28 Duncan Street Fortitude Valley (between Brunswick Street and Chinatown Malls), Brisbane QLD, 4006
Phone:	0420 759 315

Open Times

Monday:	Closed
Tuesday:	Closed
Wednesday:	10am - 6pm
Thursday:	10am - 6pm
Friday:	10am - 8pm
Saturday:	10am - 5pm
Sunday:	10am - 4pm

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